Fargus Consulting Partnership
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Managing Motivation in Business Fargus Consulting Partnership

We assess impact on customer perceptions

We have developed a relationship with a Partner who will work with you to develop effective ways of benchmarking customer satisfaction, and then identify opportunities for winning a competitive edge. As such we have experience of:

• Preparing questionnaires and discussion guides
• Identifying and ranking critical success factors
• Measuring performance as seen from the customerís perspective
• Establish the decision maker / influencer
• Provide detailed customer feedback
• Identify both accounts under competitive threat and new sales opportunities
• Prepare summary of findings and recommendations

Where we find this to be necessary we can deliver tailored customer service workshops, for example:

• Achieving Excellence in Customer Care
• Using Customer Care as a Sales Tool
• Managing Difficult Customers
• Telephone Skills and Techniques

Fargus Consultinging Partnership, Glenwood Lodge, Beechwood Crescent, Harrogate HG2 0PA, England. Tel: +44 (0)1423 566035. Fax: +44 (0)1423 531710